Shipping policy

SHIPPING POLICY

Last updated: April 2026

ORËSEN ships worldwide. All orders are carefully prepared and dispatched from our atelier within 1–3 business days, excluding weekends and public holidays. Made-to-order pieces require additional production time, communicated at the time of purchase.

France métropolitaine

Standard delivery: €12 — 2 to 7 business days. Complimentary on orders over €300.

Express delivery: €30 — 1 to 2 business days. Complimentary on orders over €1,000.

European Union

Standard delivery: €15 — 2 to 8 business days. Complimentary on orders over €300.

Express delivery: €39 — 1 to 3 business days. Complimentary on orders over €1,000.

Rest of Europe

Standard delivery: €20 — 5 to 8 business days. Complimentary on orders over €300.

Express delivery: €45 — 1 to 3 business days. Complimentary on orders over €1,000.

United Kingdom

Standard delivery: £15 — 5 to 8 business days. Complimentary on orders over £300.

Express delivery: £55 — 2 to 4 business days. Complimentary on orders over £300.

North America

Standard delivery: €18 — 5 to 8 business days. Complimentary on orders over €300.

Express delivery: €75 — 2 to 4 business days. Complimentary on orders over €1,200.

Rest of world

Standard delivery: €39 — 5 to 8 business days.

Express delivery: €75 — 3 to 5 business days.

Order tracking

Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow up to 24 hours for tracking information to become active.

Customs and import duties

Orders shipped outside the European Union may be subject to customs duties, import taxes or other fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees.

Delays and delivery issues

All delivery times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing or circumstances beyond our control. If your order has not arrived within the estimated window, please contact us at contact@oresen.eu.

For orders delivered within the European Union, ORËSEN remains responsible for the goods until they are physically received by you. If a parcel is lost or damaged in transit, we will arrange a replacement or full refund.