RETURN & EXCHANGE POLICY

Last updated: September 2026

Return terms depend on the zone of delivery.

1. ORDERS DELIVERED IN THE EUROPEAN UNION AND THE UNITED KINGDOM

Right of withdrawal

You may withdraw from your order within 14 days of receiving it, for any reason, including pre-order pieces and sale items. Pieces made to your individual measurements are excluded from this right.

How to withdraw

Within the 14 days, send an unequivocal statement of your decision to contact@oresen.eu with your order number — the form at the end of this page may be used. We confirm receipt and send you the return instructions by email. Return the piece tracked and insured. Return shipping and transit risk are borne by you.

Condition of the piece

You may handle the piece as you would in a boutique. Any loss in value resulting from handling beyond what is needed to establish its nature and characteristics — wear, washing, alteration, damage — is deducted from the refund.

Refund

We refund the price within 30 days of receiving the piece or your proof of shipment, whichever comes first, to the original payment method. Shipping costs are not refundable.

Exchanges

For another size or colour, place a new order and return the first piece under the terms above.

2. ORDERS DELIVERED IN THE REST OF THE WORLD, INCLUDING THE UNITED STATES

All sales are final. Once an order is confirmed, it is neither returnable, exchangeable nor cancellable, for stock pieces, pre-order pieces and sale items alike.

Pre-orders

The estimated shipping window is shown on the product page and in your order confirmation. Should we be unable to ship within that window, we will inform you, propose a revised date, and you may cancel for a full refund.

3. DAMAGED, DEFECTIVE OR INCORRECT PIECES — ALL ZONES

Inspect your order on delivery and write to contact@oresen.eu with photos. We repair, replace or refund the piece. Your statutory rights regarding conformity remain unaffected.

4. CONTACT

contact@oresen.eu