Refund policy

RETURN & EXCHANGE POLICY

Last updated: April 2026

Returns

We offer a 14-day return window from the date of delivery. To be eligible, items must be unworn, unwashed, unaltered, with all original tags attached and returned in their original packaging. A proof of purchase is required.

To initiate a return, please contact us at contact@oresen.eu before sending anything back. Items returned without prior authorisation will not be accepted.

Once your return is approved, we will provide instructions for shipping. For orders delivered within the European Union, a prepaid return label is available upon request. For international orders outside the EU, return shipping is the responsibility of the buyer — exceptions may be considered on a case-by-case basis.

Non-returnable items

Made-to-order and bespoke pieces are final sale and cannot be returned or exchanged. Sale items and gift cards are also non-returnable.

Damages and defects

Please inspect your order upon delivery. If you receive a damaged, defective or incorrect item, contact us immediately at contact@oresen.eu so we can resolve the matter promptly.

Exchanges

We do not process direct exchanges. To receive a different item or size, please initiate a return and place a new order separately.

Refunds

Once your return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method within 10 business days. Please allow additional processing time from your bank or card issuer. If more than 15 business days have passed since approval, contact us at contact@oresen.eu.

European Union — Right of withdrawal

In accordance with EU consumer protection regulations, customers within the European Union have the right to cancel or return an order within 14 days of delivery, for any reason and without justification, provided the item meets the return conditions stated above.